About

We launched a premium service called design, build, optimization and marketing service called ULTIMATE Retail Growth where we helped start-ups, brands and independent retailers set-up or build higher converting Shopify stores in just 2 weeks (using our new Shopify theme)and then executed our multi-award-winning growth strategies. This service helped the business grow exponentially and we grew from 4 - 46 staff and brought on over 350 clients in a very short space of time. This period was at the start of COVID-19 and the ecommerce ‘gold-rush’ when everyone wanted to launch an ecommerce store. Scaling so fast came with it’s issues. By our own admission, we grew too big, too fast and we were not fully prepared. We lost control of our exceptionally high ‘service’ and ‘results’ standards and that ultimately caused a small number of unhappy clients, all of whom were dealt with in the most professional manner, we just don’t unfortunately respond to anonymous post and threads on forums like Redidt. All complaints received were from start-ups. We thought we were doing the right thing by helping Shopify start-ups but ultimately their expectations were too high and we should have been much more carefull with ‘screening’ and the type of start-ups we brought on during this period. Many of whom who are now established retailers and are still with us to this day as clients. We are not a ‘scam’ company and we take great pride in the service and results that we deliver for our many clients across the world. As a results of this experience, we learned, altered our business model and now only work with a much smaller number of clients who we know we can deliver results for.