Shopify Support Services
We offer Shopify support services, maintenance and help to any Shopify retailer, regardless of the size of your business, your international location, your turnover or the theme that you are using. Every retailer needs that extra level of help and support to manage, maintain and develop their website. Perhaps you are a solopreneur and need an extra pair of hands because you just simply don’t have the time to do the things that you need to do. Or you have a larger team but you just don’t have the necessary design or dev skills in-house to develop your store and need expert, professional help at an affordable price.
What do our Shopify Support Packages cover?
We have tried to include everything you need to to create an extremely valuable service and an extra layer of support for your business so that you spend more time on the things that will help your business grow. We’ll get to know your store and your business inside out we can help, support and consult on all areas of your business, including marketing (unlike any other Shopify contract on the market).
Shopify Support Service Packages & Pricing...
LEVEL 1
Min 6 Month Contract-
1-2-1 Slack Support Channel
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Dedicated Account Manager
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Priority Support
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2 x Hours Dev Support
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Speed Optimization
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App Compatibility Support
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Theme Support
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Theme Bug Fixes
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Marketing Advice & Consultancy
*** LEVEL 2 ***
Min 6 Month Contract-
1-2-1 Slack Support Channel
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Dedicated Account Manager
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Priority Support
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5 x Hours Dev Support
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Speed Optimization
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App Compatibility Support
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Theme Support
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Theme Bug Fixes
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Marketing Advice & Consultancy
LEVEL 3
Min 6 Month Contract-
1-2-1 Slack Support Channel
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Dedicated Account Manager
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Priority Support
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10 x Hours Dev Support
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Speed Optimization
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App Compatibility Support
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Theme Support
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Theme Bug Fixes
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Marketing Advice & Consultancy
Frequently Asked Questions
Every business needs that extra level of support for their business no matter how big or small you are.
A support services contract can be a valuable asset for a Shopify store owner for several reasons:
Expertise and Efficiency
- Technical Know-How: Shopify is a complex platform. Support services can provide expert assistance with technical issues, troubleshooting, and optimization.
- Time Savings: Outsourcing support frees up the store owner to focus on core business activities like marketing, product development, and customer engagement.
- Problem Resolution: Issues can arise unexpectedly. A support contract ensures quick responses and efficient problem resolution.
Risk Mitigation
- Security: Support services can help maintain store security, protecting customer data and preventing breaches.
- Compliance: Staying updated with regulations and industry standards can be complex. Support providers can ensure compliance.
- Backup and Recovery: Regular backups and disaster recovery plans are essential. Support services can handle these tasks.
Scalability and Growth
- Support Scaling: As the store grows, support needs increase. A contract allows for scaling support services accordingly.
- Performance Optimization: Support providers can help optimize store performance for better user experience and increased sales.
- Strategy Development: Some support services offer strategic advice on store growth, marketing, and customer acquisition.
Cost-Effectiveness
- Fixed Costs: A contract often provides predictable monthly costs, avoiding unexpected expenses.
- Cost-Benefit Analysis: Outsourcing support can be more cost-effective than hiring in-house staff.
In essence, a support services contract can be seen as an investment in the long-term success and stability of a Shopify store. It ensures that the store operates smoothly, efficiently, and securely, allowing the store owner to focus on growing the business.
A Shopify Support services contracts are typically for businesses or individuals who require ongoing assistance or expertise in a particular area of running a Shopify store.
While the specific nature of the support services can vary widely for every client, here are some common examples:
Businesses
- Small and Medium-Sized Enterprises (SMEs): Lacking in-house resources, they often outsource IT, HR, or financial support.
- Large Corporations: While they might have internal teams, they often contract out specialized services like design and specialized technical support
- E-commerce Businesses: Like Shopify store owners, they frequently need support for platform-specific issues, marketing, or customer service.
Individuals
- Tech-Challenged Individuals: They might contract IT support for computer or internet issues.
Other Entities
- Non-profit Organizations: They often outsource IT, fundraising, or grant writing.
- Government Agencies: They contract with external providers for specialized services like legal or engineering support.
Essentially, anyone who needs consistent, specialized Shopify help that they cannot or do not want to provide in-house is a potential candidate for a support services contract.
Our support contracts are for a minimum 6-month term. Hopefully during this period we will demonstrate how much value that we can add to your business and you will continue to use this, and other services that we offer.
Every business needs are different which is why we can provide ‘ad-hoc’ services to all of our clients and can priced and quoted for on a ‘per-project’ basis.
All you need to do to get instant support from our team of Shopify experts is choose a plan that is right for you and your business and click one of the ‘place order’ buttons at the bottom of the pricing table above these FAQ’s and it will take you to our secure checkout.
Once your order has been placed, you will receive full onboarding instructions.